Refund policy

The products offered in our store are digital content provided via immediate download.
Due to their intangible nature and the fact that they are immediately accessible after purchase, no refunds will be issued once the file has been downloaded or made available for download, except in the cases expressly indicated below.

By making a purchase, the customer expressly accepts the immediate delivery of the digital content and acknowledges the loss of the right of withdrawal, where applicable under current legislation.

Exceptions and Evaluation of Special Cases

We may consider refund requests exclusively in the following cases:

Duplicate purchase of the same product

Technical issues preventing access to or download of the file (which cannot be resolved by our support team)

Obvious error in the transaction

Requests will be reviewed on a case-by-case basis, and any refund will be granted at our discretion, subject to verification of the circumstances.

Customer Support

Your satisfaction is important to us.
If the product you purchased does not meet your expectations or you encounter technical difficulties, please contact us: we will do our best to find an appropriate solution.

For any questions or support requests, please write to us at:

📩 info@gokidsofficial.com

Our team will be happy to assist you as soon as possible.